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Delivery – Effort will be made to deliver the goods as soon as possible after your order has been accepted, and in any event within the time stipulated. Customer will receive goods in duration 2-5 days upon payment confirmed, Non Malaysia address will be depends on custom clearance of particular country. We will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. In such case, we may inform you of the reason of the delay and will provide updates of the delivery as soon as we can.
The Saturday delivery service starts from 9:00am till 1:00pm. Orders must be placed before 5:00pm on Friday and all items must be in stock to qualify for delivery on the coming Saturday.
Returns – Goods which are proved to be unsuitable may be returned for refund, credit or exchange if they are returned to ourselves within 14 days of receipt. Returned goods are subject to the following conditions:
Please contact our Customer Service Department for this – +6 03- 5633 3922/
+6 016-700 9090 (Wechat/Whatsapp) or email to [email protected]
Momentum Autoparts Sdn Bhd are not responsible for any labour charges incurred during installation or removal of allegedly faulty (or incorrectly supplied) parts.
Shortages & Damage – Please advise our Customer Service Department of any problems with shortages or carrier damage within 5 working days of receipt. We regret that beyond this time, due to circumstances beyond our control we may be unable to process your claim.
Special Order – On any special order of items that we do not stock, we reserve the right to charge a full payment including freight charges order value to the customer’s credit/debit card, which is non-returnable in the event of cancellation, based upon the customer’s implicit instructions to order the goods on their behalf.
Please contact our customer service department, quoting your customer account number and order number if you have any questions or queries. You can do this by telephone directly on +6 03-5633 3922 / +6 016-700 9090 or email to [email protected]